FAQs - Messaging Questions

I don't want messaging, why do I have to pay for the monitoring fee?
Data is not free. You are paying for transporting of the data, and archiving of the information. We provide an automatic process to alert the responsible parties. We also provide the monitoring process.

Can I receive messages from one group of alarms, and my associates receive others that they are responsible for?
Yes

Does it cost extra to have more message recipients?
No

How do I add a message recipient?
Select Unit by clicking in the circle to the left of the unit ID, click on the envelope, click on any of the + icons, Add first and last name in the name field, add email address in address field. Choose recipient type (html or email addresses and text for cellular). If choosing to add a recipient's cellular phone to receive messages, click on the View Cell/Paging Provider Messaging Formats icon. This icon will list the cellular providers portion of the text address needed to send messages via text. Example, if your carrier is Verizon then you would type in the phone number with no spaces or dashes and add @vtext.com to the end (ie; 7705555555@vtext.com). Choose message type (most choose standard or persisted), then click the Update box.

I'm not getting emails. Why?
One of three things is occurring:
1) Our system is not sending you emails. Verify that message-generating actions have occurred on the monitoring unit in question, and that you are subscribed to that monitor's messages.
2) Your email server/provider is rejecting our emails. Verify that your email address in our system is correct, that you have space available in your email account, and that email from omx@omnimetrix.net is not being blocked by your mail server.
3) Your email client is incorrectly identifying the mail as spam. Review your junk email filtering rules, and check your junk mail folders to see if they contain any missed email.

I'm getting too many emails. Make it stop!
If you receive multiple identical messages, you may be subscribed multiple times. Ask OMX to check for repeated entries. It may also be that you are receiving messages about more conditions than you need. Some conditions are redundant. Perhaps you can subscribe only to the top-level alarms (common alarm) and not the lower level alarms that are bundled up into the common alarm.