FAQs - General Generator Monitoring Questions

Will your monitors work on my generator?
Yes, our monitors can be used on any brand of generator.

What hardware is my unit compatible with?
CAT EMCP2 & EMCP3 , Cummins Detector12, PCC2XXX and 3XXX and 13XX and 33XX controls, Generac C,D,E,H & G Panels, Kohler DEC3 & DEC550, MTU Onsite Energy DGC2020, and virtually any other genset.

What is the difference between a G8500 and a G9000?
G8500 is your basic monitor with alarm only feedback, it has 2 outputs and 8 alarm inputs, with modbus alarms it has 32 and 2 analog inputs. The G9000 has all of the above, and up to 128 modbus alarms, and up to 128 analog inputs. Its focus is on analog diagnostics, and data. It is positioned at a higher performance point.

Does the monitor stay connected 24/7 or does it just scan every so often?
It stays connected (or in a standby mode) depending upon whether you are using LAN, cell or Iridium.

I have my generator serviced quarterly, why would I need a monitor?
We like to use the analogy of the car: you have your car's oil changed every three thousand miles, and have a maintenance schedule, but that still does not prevent the car from malfunctioning. If you have an engine problem, your internal engine light comes on to warn you that there problem, so you can be proactive in fixing it. For the same reason, being proactive, is why you need to have your system monitored. It insures maximum reliability for you, your company and your customers.

When will I know if there is an alarm or fault with my generator?
You will be notified either by email, or text messaging

Who will call me when there is a problem with my generator? How am I notified?
It delivers info to specific designated recipients via email, text message, and/or web display, which can include your service company.

Can I expand the unit to monitor more than 8 inputs?
We can expand up to 128 analog inputs, depending upon your needs

Can I monitor the transfer switch position with your monitor?
Yes, in most cases

Can I adjust the parameters on my alarm set up to notify me about critical events?
Yes

Is there GPS on the unit?
GPS can be supplied as an option.

How long is my data stored?
For as long as you need it

Are your servers secured or backed up?
Yes, they are backed up in an offsite data center.

I have more than one generator at the site. Can 1 monitor work for multiple generators?
Yes.

Does your monitor work on my standby generator I have at my home?
Yes, but home generators usually only have alarm points available.

We have sites in multiple states. Can I observe all of them from one web page?
Yes

I have multiple sites in different regions. Can the units be organized to fit those regions?
Yes

Will this operate internationally?
Yes

Do you have a modem dial-up version?
No